Multilingual Vacancies

· Develop and maintain an effective working relationship with internal and external clients
· Work within a team assisting in Premium Collection and payment query duties for the German Market
· Liaison with the Frankfurt and Cologne offices
· Direct telephone contact with our German business partners and policy holders
· Dealing with internal and external contacts within the group regarding premium collection queries
· Produce accurate, reconciled cashbooks to agreed deadlines
· Prepare clearance lists (Premium Income) each day to agreed deadlines
· Data Input i.e. Telegraphic transfers, cheques & Direct Credits
· Dealing with direct debit set up and banking detail maintenance
· Provide support to various internal departments in relation to Premium Collection queries to agreed Service level agreements
· Up date of the data base and systems

Necessary Qualifications / Skills:
· Up to 2 years industry experience preferable (Financial / Banking / Insurance experience)
· Excellent communication skills, verbal and written
· Articulate and confident
· Commitment to providing an excellent service to all customers
· Excellent organisational skills with the ability to stick to strict deadlines
· Team player, able to participate give feedback to team objectives
· Positive and flexible attitude
· Excellent processing and administration skills

ESSENTIAL: Fluent German and English oral and verbal communication skills